Privacy Policy

1. Introduction

Lumen Therapeutic Services ("we", "our", or "us") is committed to protecting the privacy and confidentiality of all personal information we collect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the NDIS Practice Standards.

2. Information We Collect

We may collect the following types of personal information:

• Contact details (name, email, phone number, address)
• NDIS participant information (plan details, goals, support needs)
• Health and medical information relevant to service delivery
• Communication records and session notes
• Feedback and survey responses

3. How We Use Your Information

We use your personal information to:

• Provide therapeutic services and support
• Develop and review individualised support plans
• Communicate with you about your services
• Meet our obligations under the NDIS Practice Standards
• Improve our services through quality assurance processes

4. Disclosure of Information

We do not sell or rent your personal information. We may disclose your information to:

• NDIS Quality and Safeguards Commission (as required)
• Other healthcare providers involved in your care (with your consent)
• Support coordinators and plan managers (with your consent)
• Legal authorities when required by law

5. Data Security

We implement robust security measures to protect your personal information, including encrypted storage, access controls, regular security audits, and staff training on confidentiality. All electronic records are stored on secure Australian-based servers.

6. Your Rights

You have the right to:

• Access your personal information held by us
• Request corrections to inaccurate information
• Withdraw consent for certain uses of your information
• Lodge a complaint about how we handle your information

7. Complaints

If you have a complaint about how we handle your personal information, please contact us at privacy@lumenservices.com.au. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

For any questions about this Privacy Policy, please contact us at:

Email: privacy@lumenservices.com.au
Phone: 1300 123 456
Address: Lumen Therapeutic Services, Australia